Returns

We firmly believe in the value of our products and hope you will not find a reason to have to return them. If you feel you need to return your goods for any reason, please contact us at info@wanderingoxherbs.com so that we can authorise and process your return.

Please notify us within 7 days of receipt of shipment and once your return is authorised, items have to be returned to us by post within 14 days of authorisation.

Products must be unused and in saleable condition (i.e. in original, unmarked, and undamaged packaging) and must include an invoice or receipt.

Shipping & Handling Charges

Unfortunately, we cannot refund the original shipping costs or postage and handling charges for returns. We recommend you return items with a trackable shipping service to ensure safe delivery.

Damages / Broken Goods

We can authorise a return if goods are faulty, or have arrived in a damaged or unsatisfactory condition.

Please retain all packaging and damaged items for inspection and provide photographic evidence to support your claim. We will need to be notified immediately for replacement.

You may need to return all goods including damaged packaging for inspection to qualify for an exchange.

Refund Method

Refunds are issued based on the payment method used at the time of purchase. Refund requests will be processed as soon as returned goods are received. It may take 2-3 business days for refunds to display on your credit card statement.