Please note: Delivery times are estimates only. While we aim to meet these timeframes, delays may occur due to factors outside our control (e.g., courier delays, public holidays, or severe weather).

Order Tracking
All deliveries include full online tracking. Tracking information will be provided in your dispatch confirmation email. Please allow 24 hours for updates to appear on the courier’s website.

Late or Non-Delivery
If your order does not arrive within the estimated delivery time:

• Please contact us at oxherbs@classicalchinesemedicine.uk

• You are entitled to a full refund if the goods do not arrive within 30 days of your order.

Faulty or Damaged Goods
If your item arrives faulty, damaged, or incorrect, please contact us immediately. We will arrange a replacement or full refund in accordance with your legal rights.

Right to Cancel
Under UK consumer law, you have 14 days from the date of delivery to cancel your order for a full refund (distance selling regulations). Please see our Returns & Refunds Policy for full details.

Contact Us
For questions about your delivery, please contact us at:

• oxherbs@classicalchinesemedicine.uk

• 01392 927299